Verizon’s ‘software issue’ has disconnected many wireless customers across the US

Verizon has confirmed to customers successful stores and online that its web is having an contented connected Saturday. Many radical have been incapable to connect and marque oregon person calls for hours, portion DownDetector’s tracker peaked successful the day astatine astir 3:30PM ET with much than 20,000 reports. Some customers study their work has continued to relation passim the day, truthful it’s unclear what the origin is exactly.

Downdetector’s outage map showed hotspots successful galore cities, and Verizon didn’t specifically database affected areas. On X, the @VerizonSupport relationship confirmed the issue successful effect to customers’ questions, but didn’t person further details connected restoration oregon however wide it is.

Verizon’s Karen Schulz responded to our enquiry astir the contented and confirmed the outage via email, saying,

We are alert of a bundle contented impacting wireless work for immoderate customers. Our engineers are engaged and we are moving rapidly to place and lick the issue. Please sojourn our Check Network Status leafage for updates connected work successful your area. We cognize however overmuch radical trust connected Verizon and apologize for immoderate inconvenience. We admit your patience.

If there’s immoderate further accusation oregon the concern changes, we volition update this post.