Whoop is reportedly replacing defective MG trackers

Users of Whoop’s fittingness trackers person been reporting that their Whoop MG fittingness trackers are turning unresponsive, successful immoderate cases wrong nether an hr of mounting them up. Now, the institution is seemingly replacing the trackers, successful immoderate cases earlier the users adjacent ask, TechIssuesToday reports.

Launched alongside the Whoop 5.0 earlier this month, the Whoop MG (which stands for “Medical Grade”) comes with EKG capabilities and humor unit insights and requires a premium Whoop Life subscription that’s $359 per year. Users started reporting issues with the tracker astir immediately.

On May 11th, a user reported successful the Whoop assemblage forum that their MG “stopped moving overnight aft moving for 8 hours. No greenish light, nary bluelight nothing. It won’t present brace with the app.” Others replied to accidental the tracker failed adjacent sooner for them, with 1 idiosyncratic reporting that it went inert aft just fractional an hr of use. Some besides study that their 5.0 has failed.

Whoop recommends a fewer troubleshooting steps — the accustomed things similar making definite your instrumentality is charged oregon trying to reset it — but users successful the assemblage thread accidental it didn’t work.

The institution appears to beryllium trying to rectify the concern by sending retired replacement units, sometimes without users adjacent asking for one, arsenic the Reddit idiosyncratic who posted the screenshot supra wrote further down successful the thread. The aforesaid goes for a idiosyncratic who posted 2 days ago to accidental they got the aforesaid notification contempt having not noticed immoderate problems with their MG. Some successful that thread adjacent write that the institution replaced their MGs without ever telling them it would beryllium doing so.

It’s already been a troubled motorboat for Whoop. Earlier this month, immoderate users were outraged erstwhile Whoop said they would request to adhd different 12 months onto their memberships to debar the upgrade interest for the Whoop 5.0. Previously, users lone needed to person 6 months near connected their subscription to get a Whoop 4.0. The institution soon walked its caller presumption back, posting connected Reddit that those who had astatine slightest 12 months near would beryllium eligible for an upgrade.

Whoop did not instantly respond to The Verge’s petition for comment.