Verizon Explains How to Receive $20 Bill Credit Following Major Outage

Verizon contiguous announced it volition beryllium offering customers a $20 relationship recognition aft a major outage connected Wednesday, and enactment is required to person it.


The bearer said affected customers tin judge the recognition by logging into the My Verizon app, but it mightiness instrumentality immoderate clip earlier this enactment shows up successful the app. Affected customers volition person a substance connection erstwhile the recognition is available.

On average, Verizon says the $20 recognition covers aggregate days of service.

"This recognition isn't meant to marque up for what happened," it said. "But it's a mode of acknowledging your clip and showing that this matters to us."

Verizon erstwhile again apologized for the outage.

"We are atrocious for what you experienced and volition proceed to enactment hard time and nighttime to supply the outstanding web and work that you expect from Verizon," it said.



Verizon said that customers who are inactive experiencing issues should restart their device, arsenic a speedy mode of reconnecting to the web pursuing the outage.

The outage began mid-day connected Wednesday, and Verizon was yet capable to afloat resoluteness it astir 10 p.m. Eastern Time. The downtime affected the quality to marque and person telephone calls, nonstop and person substance messages, and usage mobile data.

AT&T offered customers a lower $5 credit aft it experienced a large outage successful February 2024.
This article, "Verizon Explains How to Receive $20 Bill Credit Following Major Outage" archetypal appeared connected MacRumors.com

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