Verizon Apologizes for iPhone Duo Pre-Order Delays, Giving Customers $100 Gift Card

Verizon has apologized to customers who pre-ordered the iPhone Duo done the bearer but person since been informed that their transportation is delayed.


In an email sent to affected customers, Verizon said an "unexpected shipping delay" means that iPhone Duo deliveries to immoderate customers volition "take a small longer." To marque up for the inconvenience, Verizon is offering affected customers a $100 Verizon acquisition paper that tin beryllium utilized online oregon in-store toward measure payments oregon merchandise.

"We beryllium you an apology," said Verizon. "We admit your patience and the accidental to marque this right," the institution added.

Verizon said customers volition person an email astir the $100 acquisition paper adjacent week, and it assured that it is moving to fulfill orders arsenic soon arsenic it can.

"Your bid is secure, your spot successful enactment hasn't changed, and our squad is actively tracking your shipment to get it to you arsenic rapidly arsenic possible," said Verizon.

MacRumors scholar Ryan showed america that helium pre-ordered an iPhone Duo from Verizon erstwhile pre-orders began connected Friday, October 16. Verizon initially quoted him a Friday, October 23 transportation date, meaning helium would person received the instrumentality connected its motorboat day, but his estimated transportation day has since been revised to Saturday, November 7.

There are galore akin examples of Verizon customers with delayed pre-orders across the MacRumors Forums, Reddit, and different societal media platforms, with galore revised transportation dates present falling successful the October 31 to November 14 window.

Some customers who pre-ordered an iPhone Duo done Verizon did person the instrumentality connected October 23, truthful not everyone is impacted. Many who are affected are understandably upset astir the miscommunication. It is unclear if Verizon is wholly liable for deliveries being pushed backmost oregon if Apple is besides to blasted for the "unexpected" delay.

We person reached retired to Apple for remark and volition supply an update if we person a response.

Last week, Apple said pre-order request for the iPhone Duo was "nothing abbreviated of extraordinary," with estimated transportation dates connected its ain online store pushing into precocious January for caller orders. Some fortunate customers managed to unafraid an iPhone Duo on a walk-in basis yesterday, portion in-store pickup reservations resumed with small to nary availability.

Leading up to the iPhone Duo launch, determination were a fewer reports mentioning that determination would beryllium supply constraints owed to alleged manufacturing challenges. In immoderate case, getting the instrumentality aboriginal is proving to beryllium a situation for some.

In the meantime, Verizon said affected customers tin cheque their iPhone Duo bid presumption connected the My Orders leafage via the My Verizon website oregon app.
This article, "Verizon Apologizes for iPhone Duo Pre-Order Delays, Giving Customers $100 Gift Card" archetypal appeared connected MacRumors.com

Discuss this article successful our forums