Roku is looking into complaints about washed-out HDR streams

Roku is investigating idiosyncratic reports of washed-out colors erstwhile streaming HDR contented from Disney Plus, according to a thread connected the Roku contented tracking board. However, the contented seems to spell beyond that, affecting astir immoderate app for Roku TVs, suggest idiosyncratic comments connected the thread implicit the past week. The occupation appears to beryllium tied to a caller Roku bundle update.

A assemblage moderator called RokuEmmanuel-D writes successful an update from Thursday that the institution is “investigating the Disney Plus HDR contented that was washed retired aft the caller update,” and asks for assemblage members to stock examples and details astir what contented is being affected, which exemplary of TV they have, and what bundle mentation they’re on.

The archetypal respective comments lone study the occupation successful Disney Plus, and lone connected TCL TVs, with users saying that app menus and that colors are good successful non-HDR content. But arsenic one idiosyncratic shows successful the supra images of Disney Plus amusement Andor taken from 2 antithetic TVs, normally-vibrant colors person alternatively taken connected a gray-ish pall.

Later comments study the aforesaid problems with YouTube TV, Netflix, Apple TV Plus, Amazon Prime Video, and others. One said they saw the contented with their Hisense-branded Roku TV, alternatively than a TCL model. The aforesaid idiosyncratic reported HDR moving good implicit HDMI from their PS5, portion different said the awesome from their 4K Blu-Ray player looked good, implying the contented is constricted to Roku streaming, alternatively than immoderate deeper TV firmware issues. People successful the thread said their TVs — Hisense and TCL — were connected Roku bundle mentation 14.5.

Washed-out oregon level colors tin already beryllium an contented erstwhile watching HDR contented connected a TV that’s not agleam capable to nutrient a bully HDR representation — that was the crushed I turned the diagnostic disconnected the old, inexpensive TCL Roku TV I erstwhile owned. But these reports picture thing beyond that, with Roku producing desaturated, astir black-and-white images erstwhile HDR is on. It’s unclear however wide the occupation is, but determination are caller Reddit threads that look to acceptable the bill, mentioning grayish oregon black-and-white picture that doesn’t impact streaming app menus.

Roku didn’t instantly respond to The Verge’s petition for comment.