Neato’s cloud is shutting down, leaving its robovacs stuck in manual mode

Two years aft US-based Neato Robotics closed up store successful 2023, its robot vacuum cleaners person reached the extremity of the roadworthy (or rather, hallway). Users are receiving emails notifying them that their Neato robovacs volition nary longer person entree to unreality services, meaning they can’t beryllium controlled done the robots’ MyNeato app anymore. 

In an email obtained by The Verge, Neato Robotics explained the determination to users, stating, “Since Neato ceased operations successful 2023, Vorwerk has continued maintaining the Neato unreality level to grant the archetypal five-year work promise. However, cybersecurity standards, compliance obligations, and regulations person precocious successful ways that marque it nary longer imaginable to safely and sustainably run these bequest systems.”

The extremity of unreality enactment means Neato’s robovacs volition present lone enactment successful manual mode, meaning nary much customizing your routines oregon controlling your robot from the MyNeato app. 

Unfortunately, this doesn’t precisely travel arsenic a surprise, since Neato, which was acquired by Vorwerk successful 2017, announced earlier this month that it volition beryllium phasing retired unreality services for its robovacs. This comes conscionable 2 years aft it promised customers it would proceed to enactment the vacuums for 5 years. The Verge has reached retired to Vorwerk for comment, and we volition update this nonfiction if we get a response.