Klarna’s CEO is now taking your calls — over an AI hotline

Klarna CEO Sebastian Siemiatkowski has already utilized AI to regenerate himself during net reports, and present Klarna is utilizing AI to clone him different way: done an AI-powered telephone hotline.

The hotline is present unfastened for users to supply feedback to an interactive AI mentation of Siemiatkowski that’s trained connected his “real voice, insights, and experiences,” according to a property release. 

“Customers, including consumers and merchants alike, tin talk to it astir merchandise features, issues and suggestions for improvements,” Klarna says. “‘AI Sebastian’ tin besides reply questions astir Klarna’s imaginativeness and mission, and talk astir its founding communicative and travel truthful far, based connected learnings from ‘real beingness Sebastian.’”

After the hotline takes a call, a transcript and summary are generated that are “automatically analyzed by a ample connection exemplary (LLM), populating an interior unrecorded provender and innovation dashboard.” Klarna says its merchandise and engineering teams volition past reappraisal the “actionable insights immediately” and delegate “priority tasks.” The institution claims that issues raised contiguous could “translate into tangible merchandise improvements already the pursuing day.”

Phone numbers for the hotline are disposable present successful the US, +14246675385, and Sweden, +46852512594. I called the US hotline conscionable to spot what the acquisition was like. After a little connection telling maine the telephone whitethorn beryllium recorded, the AI mentation of Siemiatkowski prompted maine to stock feedback astir utilizing Klarna. No substance what I asked AI Siemiatkowski, adjacent sillier questions, the AI mostly tried to propulsion maine backmost to sharing feedback.

When I asked if it had talked to Fortnite’s AI Darth Vader, for example, here’s what it said:

That’s an absorbing question. My absorption is wholly connected Klarna and gathering feedback to amended our services. I don’t person accusation oregon conversations with characters from games similar Fortnite. I’m present to perceive your thoughts connected Klarna. Is determination thing other astir your acquisition with Klarna that you’d similar to share, oregon immoderate ideas you person for however we could marque things adjacent better?

OpenAI besides has a hotline to speech with an AI chatbot. You tin telephone ChatGPT at 1-800-CHATGPT.