Eight Sleep adds ‘outage mode’ to smart beds after AWS problems left them frozen

Eight Sleep Pod mattress toppers tin present beryllium controlled offline successful the lawsuit of aboriginal outages.

Some astute furniture users were rather virtually losing slumber implicit the monolithic AWS outage connected Monday. Eight Sleep’s elevating, temperature-controlling mattress systems were temporarily knocked retired of work by Amazon’s server issues, with users connected Reddit and X reporting their astute beds were stuck astatine sweltering temperatures and uncomfortable incline positions. Even our elder reviewer, Victoria Song, woke up connected Monday with an Eight Sleep Pod 4 stuck upright owed to the outage.

“The AWS outage has impacted immoderate of our users since past night, disrupting their sleep,” Eight Sleep CEO Matteo Franceschetti said successful an X post connected Tuesday. “That is not the acquisition we privation to supply and I privation to apologize for it.”

The company’s “Pod” mattress toppers — which commencement astatine $2,000 depending connected the exemplary and size, alongside a monthly Autopilot subscription (starting astatine $17) to usage the features — trust connected unreality connectivity. An progressive net transportation is required to power somesthesia and elevation settings via the Eight Sleep app, and it antecedently didn’t supply a mode to set features offline.

The institution started shipping retired a caller “outage mode” yesterday to code this, Eight Sleep co-founder Alexandra Zatarain told The Verge, which allows the app to pass with Pod devices implicit Bluetooth erstwhile unreality infrastructure is unavailable. “During an outage, you’ll inactive beryllium capable to unfastened the app, crook the Pod on/off, alteration somesthesia levels, and flatten the base,” Zatarain said.

During the AWS outage, customers reported that their beds were stuck successful immoderate settings had been progressive astatine the time. A Reddit user claimed that 1 broadside of their furniture had “set itself to 110F and won’t crook down.” Another idiosyncratic also responded to Franceschetti’s X post, saying their furniture was stuck “in an inclined position.”

“I woke up excessively blistery successful the mediate of the nighttime past nighttime and kept double-tapping similar a maniac to set the temp down since I wasn’t getting immoderate haptic feedback. I lone recovered retired wherefore aft I got up successful the morning,” said 1 Eight Sleep idiosyncratic connected Reddit. “It would beryllium somewhat understandable that Autopilot stops moving due to the fact that Eight Sleep’s backend is down but not being capable to adjacent set the somesthesia locally is ridiculous and wholly unacceptable for specified a high-end (and expensive) product.”

Franceschetti said that each Eight Sleep devices are “currently working” again arsenic of Tuesday, and said, “We volition enactment the full night+24/7 to physique an outage mode truthful the occupation volition beryllium fixed highly quickly.” That’s surely a speedy solution promise, particularly erstwhile you see that Eight Sleep customers person been complaining astir the deficiency of offline diagnostic controls for respective years now.