AT&T on iPhone 18 Pro Max Issues: 'We Are Working With Apple'

In a connection shared with MacRumors today, AT&T said it is "working with Apple" to resoluteness iPhone 18 Pro Max cellular issues.


"Apple has released a bundle update to code an contented that whitethorn impact calls, data, texts, and 911 calls connected a tiny fig of Apple iPhone 18 Pro Max phones," an AT&T spokesperson said. "AT&T customers with an iPhone 18 Pro Max should update their phones present to the latest disposable software. Our apical precedence is ensuring customers tin enactment connected erstwhile they request it most, and we are moving with Apple to marque it right."

As we reported past week, affected iPhone 18 Pro Max users are incapable to link to the AT&T web for telephone calls, substance messages, oregon information either persistently oregon intermittently, and their devices typically participate SOS mode arsenic a result. The underlying origin has not been confirmed, and Apple has yet to publically remark connected the matter.

Thousands of users person experienced this occupation since the iPhone 18 Pro Max launched connected September 18, according to treatment threads crossed the Apple Support Community, Reddit, MacRumors Forums, and different online platforms.

Notably, the U.S. mentation of the iPhone 18 Pro Max is the lone caller iPhone unveiled past period that is equipped with a Qualcomm cellular modem. The smaller iPhone 18 Pro and the iPhone Duo are equipped with Apple's C2 modem worldwide, arsenic is the iPhone 18 Pro Max successful each different countries. However, it is unclear if this is simply a contributing factor.

AT&T said iPhone 18 Pro Max users who person experienced oregon proceed to acquisition issues tin instrumentality to an Apple oregon AT&T store for further support.

Yesterday, AT&T sent a substance connection to immoderate customers advising them to update to iOS 27.0.1 immediately, adjacent though that update does not look to resoluteness the issues, according to comments shared by affected users.

In an alleged interior email shared connected Reddit today, AT&T clarified that its guidance astir updating to iOS 27.0.1 is meant to assistance mitigate aboriginal impacts, but it is unclear if oregon however the update really helps. Apple's merchandise notes for iOS 27.0.1 lone mentioned fixes for different bugs, including a Face ID issue affecting iPhone 18 Pro models.

The alleged email added that customers tin sojourn an Apple oregon AT&T store for a replacement device, but immoderate customers said their petition for a replacement nether warranty was declined. With this contented becoming much widespread, hopefully Apple and AT&T are moving to pass employees astir the contented and instrumentality a ceremonial process.

iPhone 18 Pro Max users should beryllium alert that contiguous is the last time to instrumentality the instrumentality to Apple nether the company's modular 14-day instrumentality argumentation successful the U.S., for customers who purchased oregon received it connected September 18 motorboat day.

Typically, Apple is capable to code issues similar these with bundle updates, truthful hopefully it volition beryllium capable to hole the contented successful iOS 27.0.2 oregon later. Hardware issues are much rare, but erstwhile they bash happen, Apple sometimes launches a escaped repair program. We volition proceed to supply further updates connected this taxable arsenic much accusation becomes available.
This article, "AT&T connected iPhone 18 Pro Max Issues: 'We Are Working With Apple'" archetypal appeared connected MacRumors.com

Discuss this article successful our forums