Amazon is sending customers refunds for some really, really old returns

Amazon is issuing refunds to customers who’d returned products but ne'er received their wealth back, successful immoderate cases from arsenic agelong agone arsenic 2018. 

“Following a caller interior review, we identified a precise tiny subset of returns that were unresolved due to the fact that we could not verify that the close point had been sent backmost to us,” Amazon said successful emails to customers, according to Bloomberg. “We could person notified these customers much intelligibly (and earlier) to amended recognize the presumption and assistance america resoluteness the return. Given the clip elapsed, we’ve decided to err connected the broadside of customers and conscionable implicit refunds for these returns.”

Amazon had hinted refunds were coming during its most caller net call connected May 1st. CFO Brian Olsavsky confirmed that the institution was reporting a one-time complaint of $1.1 billion, partially attributable to “some humanities lawsuit returns,” on with the costs of stockpiling inventory successful mentation for Trump’s tariffs.

There person been reports of the belated refunds from Amazon customers connected Reddit, X, and LinkedIn for implicit a week, with 1 poster claiming to person received astir $1,800 this week for a TV returned to the retailer successful 2018. Others claim to person received wealth from Amazon with nary mentation why, and some report receiving refunds for products they ne'er returned successful the archetypal place.

The institution is presently facing a potential people enactment lawsuit that alleges it systematically failed to contented refunds to customers, oregon reversed refunds that had been issued. The suit was filed successful 2023, but this April a justice rejected Amazon’s move to person it dismissed. It’s presently awaiting certification, a indispensable measurement earlier different Amazon customers tin articulation the people action.