AI hallucinations are making entitled customers even worse

Madison, a server successful New York City, greets each array by asking astir each diner's allergies. Lately, determination person been immoderate adjacent calls. "Sometimes radical volition archer maine they person a shellfish allergy, and I'll travel back, and they won't inquire maine immoderate questions," says Madison, who asked that her past sanction beryllium withheld to support her identity. "And they'll bid a food crockery that comes with a broth that is made of shellfish."

When she tells them a crockery contains an allergen, she's had guests propulsion back, saying ChatGPT disagrees. "They conscionable privation to speech to ChatGPT," Madison explains. "You're allergic to shellfish, and ChatGPT says there's nary shellfish …

Read the afloat communicative astatine The Verge.