A massive Google Cloud outage messed up Google Home, Spotify, and other services

On Thursday afternoon, galore radical with astute location setups connected to Google Home / Nest, oregon who are trying to watercourse euphony connected Spotify, started coming up empty. All I got erstwhile I tried to unfastened the Spotify website was a connection that says “Audiences successful Jwt are not allowed,” and opening the app besides pops up an mistake saying it can’t connect.

The issues look to beryllium tied to problems with Google Cloud that affected server locations globally starting astatine astir 1:51PM ET, and person been mostly resolved, with the objection of its servers successful the cardinal US area. A speedy cheque of Verge unit members astir the globe seems to corroborate that entree to apps and services is coming back, conscionable not yet present successful Michigan.

We’ve seen contented reports connected outage trackers similar Downdetector and ThousandEyes, arsenic good arsenic immoderate mistake messages popping up for different ample cloud-based services, similar Twitch, Snapchat, Anthropic, Shopify, and Discord, but truthful far, it’s not wholly wide what is causing the occupation oregon precisely which platforms were affected.

Google Cloud’s presumption page initially didn’t database immoderate issues, but has since updated to study “Multiple GCP products are experiencing interaction owed to Identity and Access Management Service Issue.”

The astir caller enactment from Google, posted astatine 3:41PM ET, says:

Our engineers person identified the basal origin and person applied due mitigations.

While our engineers person confirmed that the underlying dependency is recovered successful each locations but us-central1, we are alert that customers are inactive experiencing varying degrees of interaction connected idiosyncratic google unreality products. All the respective engineering teams are actively engaged and moving connected work recovery.

We bash not person an ETA for afloat work recovery.

We volition supply an update by Thursday, 2025-06-12 13:30 PDT with existent details

Incident affecting Agent Assist, Cloud Data Fusion, Cloud Firestore, Cloud Memorystore, Cloud Shell, Cloud Workstations, Contact Center Insights, Dialogflow CX, Dialogflow ES, Google App Engine, Google BigQuery, Google Cloud Bigtable, Google Cloud Console, Google Cloud Dataproc, Google Cloud Storage, Identity Platform, Identity and Access Management, Memorystore for Memcached, Memorystore for Redis, Memorystore for Redis Cluster, Speech-to-Text, Text-to-Speech, Vertex AI Search

Google’s update trailed a connection from Replit CEO Amjad Masad astatine 2:34PM ET, erstwhile helium had already tweeted, “Google unreality is having an outage and that’s taking Replit down. We’re moving with them to bring it backmost up ASAP.”

Spotify is besides a well-known Google Cloud customer and has been affected by outages connected its web before.

There was besides an outage listed by Cloudflare connected Thursday afternoon, which provides web infrastructure and contented transportation services to a fig of online platforms, noting “Broad Cloudflare work outages,” but that was owed to the Google Cloud issues. “A constricted fig of services astatine Cloudflare usage Google Cloud and were impacted,” writes Alexander Modiano successful effect to a question from The Verge, “We expect them to travel backmost shortly. The halfway Cloudflare services were not impacted.”

Cloudflare, 3:12PM ET:

We are starting to spot services recover. We inactive expect to spot intermittent errors crossed the impacted services arsenic systems grip retried and caches are filled.

We’ve reached retired to some Google and Cloudflare, and volition update this nonfiction with much accusation erstwhile we person it.

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