A Kaiser Permanente systems outage has pharmacies relying on pen and paper

Healthcare institution Kaiser Permanente is dealing with a strategy outage that is forcing its hospitals and pharmacies to capable retired prescriptions with pen and insubstantial — and is slowing down services astatine different parts of the company, too.

“Kaiser Permanente is presently experiencing web interruptions, astatine 1 of our information centers, which is impacting immoderate of our applications,” Kaiser Permanente spokesperson Kathleen Campini Chambers says successful a connection to The Verge. “All of our objective facilities are operational. However, members whitethorn beryllium facing delays successful definite services specified arsenic lab, radiology, and pharmacy online and successful our facilities. We profoundly apologize for the inconvenience. Our method teams are moving to resoluteness the contented arsenic rapidly arsenic possible. Members tin spell to kp.org for updates.“

The institution is besides showing alerts connected its determination websites, including for Northern California and Oregon / SW Washington. “At this time, you whitethorn not beryllium capable to entree immoderate features connected our site, including e-visits, billing, connection center, and records,” Kaiser Permanente says.

One Verge staffer saw the problems firsthand contiguous portion trying to get a medicine filled astatine a Kaiser infirmary pharmacy. They said each the pharmacy’s systems were down, including outgo terminals, and that the pharmacists had to capable retired a point-of-sale signifier to capable the prescription. Staffers astatine the pharmacy warned astir agelong hold times, saying it could instrumentality an hr to capable a elemental prescription.

A thread on Reddit besides includes reports of issues from places similar Southern California and Maryland. Kaiser Permanente has besides been replying to users connected X, saying that it is “aware of the strategy outages” and that it is “working to reconstruct services arsenic soon arsenic possible.”

Update, May 28th: Added connection from Kaiser Permanente.